One Call, That’s All
Transforming lives, one call at a time
One Call, That’s All (OCTA) is an innovative support service created and funded by Utilita Giving to help people experiencing fuel and food poverty.
We fund specialist organisations with the right expertise to deliver different parts of the service:
IncomeMax delivers the telephone-based support
Local charities deliver place-based support in Luton and Leicester
Our approach is to:
ensure people only have to tell their story once
help people move forward with dignity and lasting support
How can people access OCTA?
For telephone-based support, the only way to access the service is through Utilita Energy’s Extra Care Team – a specialist internal team that supports customers who may need extra help.
If a Utilita Energy customer is identified as needing support:
the Extra Care Team makes a referral to One Call, That’s All
IncomeMax receives the referral on our behalf
an IncomeMax caseworker will call within 48 hours to understand the situation and offer the right support
Local, place-based support
Alongside telephone-based support, One Call, That’s All also offers face-to-face, community-based support in Luton and Leicester.
Utilita Giving has funded nine full-time frontline workers, based within nine local charities, to provide dedicated support to people in their communities.
By working closely together with Utilita Energy Hubs, these charities offer joined-up help that reflects local needs and creates real, lasting change.
“One Call, That’s All was created to change how people experience support. By offering joined-up telephone support for Utilita Energy customers alongside local, community-based help through the charity sector, we’re ensuring people only have to ask once. This approach goes beyond crisis response and it’s about restoring dignity, reducing stress, and helping people build more secure, financially resilient futures.”
- Helen Boardman, Executive Director, Utilita Giving
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