One Call, That’s All

Transforming lives, one call at a time

At Utilita Giving, we’re more than just an investor. We are actively collaborating with Evnia Charitable Trust and its partner Auriga Services, who are delivering our innovative pilot to 6,000 people.

What makes ‘One Call, That’s All’ unique?

There are two different ways people can get the personalised support that they need:

  • Coordinated online support: With just one referral and one conversation, people receive personalised support to meet their unique needs - whether it’s financial aid, material assistance, or casework.

  • Local community support: In Luton and Leicester, nine charities work collaboratively together with Utilita Energy Hubs to provide wraparound support for residents, making the most of local resources to create lasting impact.

How does it work?

‘One Call, That’s All’ will be delivered in two different ways:

Who can access online support?

  • People who are Utilita Energy customers, referred by their Extra Care Team

  • Must have a total household income of £31,000 or less

What support is offered?

  • Financial assistance: Debt repayment, fuel pre-payment, food vouchers, and white goods

  • Income maximisation: Identifying unclaimed welfare benefits and assisting with applications

  • Energy advice: Help to improve energy efficiency, retrofitting, and reduce bills

  • Debt resolution: Negotiating with creditors and providing guidance on insolvency options

How it works

Referrals: There is a single point of access, only accessible by Utilita Energy staff who will refer Utilita Energy customers into the online support service

Who can access community support?

What support is offered?

  • One-to-one and group support: From dedicated charity frontline workers

How it works

Local charities: Support is delivered by nine charities - four in Luton and five in Leicester. Each charity employs a full-time frontline worker dedicated to helping local residents.

Collaborative approach: Frontline workers collaborate with other charities and Utilita Energy Hub staff to ensure a joined-up approach.

Tailored help: Support is personalised to meet your specific needs, whether it's accessing financial aid, resolving debt, or improving well-being.

  • Online support

    Through coordinated access to financial aid, material assistance, and expert casework, beneficiaries can resolve immediate challenges and plan for long-term financial security.

  • Community support

    By fostering a partnership between nine charities in Luton and Leicester and Utilita Energy Hubs, partners will ensure that vital support is embedded within local communities.

  • Measuring impact

    We measure our impact through four key outcomes that reflect the real-life changes experienced by the people we support.

“The ‘One Call, That’s All’ pilot scheme is a pioneering approach to tackling fuel and food poverty. By offering tailored support through both Utilita Energy customers and the wider charity sector, we’re ensuring that help reaches those who need it most. Whether it’s through a single point of access or localised, community-focused services, this scheme is about more than immediate relief – it’s about empowering people to build better, more financially resilient futures.” 

- Helen Boardman, Executive Director, Utilita Giving

Our delivery partner

Our delivery partner for the pilot service, Auriga Services, is a leading provider of support solutions across the UK for organisations such as charities, local authorities, housing organisations, and utility companies who are looking to create social value and make a difference to those experiencing life's challenges.

Launching the pilot

Funded by

Delivered by