One Call, That’s All: Transforming lives
Through our One Call, That’s All (OCTA) pilot, we are helping people who are struggling to get the support they need, fast.
We are piloting an innovative online and place-based approach, which brings together trusted experts and local charities to provide practical, financial, and emotional support for those facing fuel and food poverty. We’ve designed it to be simple, fast and effective - because when someone’s struggling, they shouldn’t have to jump through hoops.
Below are the outputs from our pilot so far – and we’ll keep this page updated as more people are supported.
OCTA’s Reach So Far
1,410
Beneficiaries
£97,848
Debt written off
£111,030
Food vouchers distributed
£44,555
Fuel vouchers distributed
£746,870
Income gains - realised
£161,458
Material aid distributed
Updated June 2026
Behind every number is a story
Each figure on this page represents a person or family who didn’t have to wait for help. Whether it was heating for a cold home, food on the table, or a listening ear - that one call made all the difference.
Stay tuned as we continue to update this page with real-time impact from across England, Scotland and Wales.